Privacy policy

Data privacy notice for Dualdrive customers

We act as the Data Controller. How we use and look after the personal information is set out below. Information may be used by us and service providers for the purposes of your lease agreement, and the maintenance and repairs to the lease vehicle. The lawful basis for the processing is that it is necessary for us to process your personal information to enable the performance of the lease agreement, and for the management of the maintenance and repairs of the lease vehicle. The processing of your personal data may also be necessary to comply with any legal obligation we may have.

What we process and share

The personal data you have provided, we have collected from you or we have received may include your:

• Name, date of birth.
• Residential address and address history.
• Contact details such as email address and telephone numbers.
• Financial and employment details.
• Identifiers assigned to your computer or other internet connected device including your Internet Protocol (IP) address.
• Criminal or motoring conviction information.
• Vehicle or household details.
• Any information which you have provided.

We may receive information about you from the following sources:

• The insurer of the lease vehicle.
• From third parties such as credit reference agencies and fraud prevention agencies.
• The Police in regards to incidents.
• Directly from you.

We will not pass your information to any third parties except to enable us to deal with the lease agreement, and with the maintenance and repairs of the lease vehicle and comply with legal and regulatory requirements.

In which case we may need to share your information with the following third parties within the EU:

• Underwriters, Reinsurers, Regulators and Authorised/Statutory Bodies.
• Fraud and crime prevention agencies, including the Police.
• Other suppliers carrying out a service on our or your behalf.
• Credit reference agencies.
• Authorised/Statutory Bodies including: local councils, parking/toll/congestion charge authorities, private parking owner/operators and their agents, the DVLA, HM Revenue & Customs, the Police, the British Vehicle Rental & Leasing Association, debt collectors and any other relevant organisation who, in our reasonable opinion, may have a legitimate requirement for the information.

We will not use your information for marketing further products or services to you or pass your information on to any other organisation or person for sales and marketing purposes without your consent.

Data retention

We will hold your details for up to seven years after the expiry of your lease agreement.

Your rights

Your personal data is protected by legal rights, which include your rights to:

• Object to our processing of your personal data.
• Request that your personal data is erased or corrected.
• Request access to your personal data and data portability.
• Complain to the Information Commissioner’s Office, which regulates the processing of personal data.

You can request to see what data we hold on you; there is no charge for this service. If you have any questions about our privacy policy or the information we hold about you please contact us.

Data privacy notice for Dualdrive website users

Dualdrive will act as the Data Controller of the personal data you supply to us via our website. We are committed to ensuring that your privacy is protected. This policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy. Your personal data may be used by us for the purpose of providing you with information about our services and products.

The lawful basis for the processing is that you have given your consent for us to do so. The processing of your personal data may also be necessary to comply with any legal obligation we may have. The nature of the data processing is limited to collection, recording and storage.

What personal data we process

The personal data you have provided which may include: your name, company name, address, telephone number, email address and identifiers assigned to your computer or other internet connected device including your Internet Protocol (IP) address.

How we process your personal data

We will not pass your information to any third parties outside of Dualdrive without your further consent. Your personal data will not be stored or shared outside of the EU.

How we protect your personal data

The Internet is not a secure medium. However, we have put in place various security procedures as set out in this policy. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel. We also keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information.

Data retention

We will retain your personal data for up to three years from the time your consent is withdrawn. This is to ensure we comply with your request.

Your rights

Your personal data is protected by legal rights, which include your rights to:

• Object to our processing of your personal data.
• Request that your personal data is erased or corrected.
• Request access to your personal data and data portability.
• Complain to the Information Commissioner’s Office, which regulates the processing of personal data.

You can request to see what data we hold about you; there is no charge for this service. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

How to contact Dualdrive

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an email to [email protected]