I require a number of vehicles for my fleet, is this something Dualdrive offer?
Yes, we work with you to find the best value for money for your business requirements.
How would the logistics work on delivering/collecting a number of vehicles?
Whether the vehicles are delivered to a central location or delivered individually to your instructors we can have them fully kitted out and ready to start earning you money straight away. The same applies to collections with seamless changeovers to keep your fleet on the road.
How do I know I’m getting the best price?
Dualdrive guarantee that we will not be beaten on price on a like for like basis.
Are there any hidden charges that will catch me out?
No. Our agreements are transparent which gives you the assurance of our Treating Customers Fairly promise.
What about tyres?
We will replace worn tyres at 3mm, all you have to do is call for authorisation.
What happens if my lease car breaks down?
All our vehicles come with roadside assistance meaning your fleet is covered 24/7 in the event of a breakdown plus we’ll minimise downtime by getting a replacement dual control vehicle to you within 24 hours.
What if I go over my mileage allowance?
If you’ve underestimated mileage on your fleet vehicles then simply get in touch and after the first 3 months we will readjust the contract to reflect the increase, saving you the excess pence per mileage charge at the end of your contract.
What happens at the end of my contract?
Dualdrive will contact you in plenty of time to discuss your options, and if you wish, order new vehicles with us. We will keep the changeover as seamless as possible and work around your plans to minimise downtime.
What happens if my new car is delayed?
Don’t worry, Dualdrive’s commitment is to keep your fleet on the road so if you’re already leasing Dualdrive vehicles we’ll either extend the current lease or provide temporary dual control vehicles. If you’re new to Dualdrive we’ll provide you with temporary dual control vehicles.
How do I know what car and fuel type will be right for my fleet?
We love interacting with our customers so the easiest way is to speak to us so we can offer advice based on mileage, lesson styles and the geographical areas you cover.
Is there an annual mileage limit?
No, we are happy to quote on higher mileage contracts, just contact us to discuss the various options.
What if my company has a poor credit rating?
We’ll run your details past more than one credit rating agency and if required, we’re prepared to go ahead with guarantors or a deposit in place. We’ll always try to be as flexible as we can.
Is maintenance included and if so, how do I arrange a service? And is AdBlue included for diesel vehicles?
Yes, all routine maintenance is included and for diesels so is AdBlue. All you have to do is call for authorisation and we’ll work with you to get your vehicles serviced at your convenience.
What is ‘wear and tear’?
Fair wear and tear occurs when normal usage causes acceptable deterioration to a vehicle. The age, mileage and use of the vehicle is taken into account, however this is not to be confused with damage which occurs as a result of impacts or harsh treatment. We work closely to BVRLA guidelines and arrange an independent, free of charge end of lease inspection as part of our commitment that we will not charge for acceptable deterioration.